Job Description :

*Job Description -* Customer Support Executive at Synergy Digital Solution *Role:* Customer Support Executive *Responsibilities:* *Customer Assistance:* Provide exceptional customer service by addressing inquiries and providing information about the company's products and services to clients and candidates. Assist customers and candidates in opening bank accounts and demat accounts, guiding them through the process and ensuring a smooth experience. _Aid in activating accounts, providing necessary information, and troubleshooting any issues that may arise during the activation process._ *Client/Candidate Support:* _Serve as a point of contact for clients and candidates, offering support and assistance through various communication channels (phone, email, chat)._ _Respond promptly to customer inquiries and resolve concerns efficiently, ensuring a high level of customer satisfaction._ *Documentation and Record-Keeping:* _Maintain accurate records of customer interactions, transactions, and details of inquiries, ensuring confidentiality and compliance with company policies._ _Handle documentation related to account openings and activations, ensuring all necessary procedures are followed._ *Qualifications:* _12th Pass and Above_ _Proven experience in customer support or a similar role, preferably in the finance or banking sector._ _Excellent communication skills in both verbal and written formats._ _Strong problem-solving abilities and a customer-oriented approach._ _Familiarity with Demat processes and account activation procedures is advantageous._ *Salary:* 16K *Working Hour:* 10 AM to 7 PM